We reserve an appointment specifically for you and the time is limited. When patients fail to keep scheduled appointments and or cancel with short notice, it denies other patients an opportunity to be seen as soon as possible, especially the ones that may need urgent care. We ask that you please provide 2 business days notice (Monday-Friday) if you are unable to keep your appointment, or a fee may apply as listed under the Alberta Dental Fee Guide Code #94303
In our interactions with our patients, we strive to ensure that you are treated with fairness, integrity, and respect. In return, we expect the same for our staff. We take all aggressive, violent or abusive behavior against our staff very seriously and do not tolerate it. This includes, but not limited to: Use of coarse language and/or raising of your voice at our staff, Verbal abuse in any form towards the staff, Persistent and/or unrealistic demands that cause stress to staff, and racist and sexist comments.
Please be advised a breach of this policy constitutes grounds for dismissal from our office.
