Your Health Information at Laurel Dental and what you need to know
Your health information at our clinic is protected under the Health Information Act of Alberta. We will use your health information only to support the health services we provide to you.
Staff at the clinic will only collect and use your information to:
We will not disclose your health information to non-health care agencies without your consent: Except in special family or emergency circumstances, you will be asked for your consent before we give your information to anyone other than another health agency involved in your care.
We reserve an appointment specifically for you and the time is limited. When patients fail to keep scheduled appointments and or cancel with short notice, it denies other patients an opportunity to be seen as soon as possible, especially the ones that may need urgent care. We ask that you please provide 2 business days notice (Monday-Friday) if you are unable to keep your appointment, or fees may apply as listed under the Alberta Dental Fee Guide Code #94303.
In our interactions with our patients, we strive to ensure that you are treated with fairness, integrity, and respect. In return, we expect the same for our staff. We take all aggressive, violent or abusive behavior against our staff very seriously and do not tolerate it. This includes, but not limited to:
Use of coarse language and/or raising of your voice at our staff, Verbal abuse in any form towards the staff, Persistent and/or unrealistic demands that cause stress to staff, and racist and sexist comments.
Please be advised a breach of this policy constitutes grounds for dismissal from our office.
